Get support now

If you are currently experiencing issues with your security system get in touch with the ATEC support team. Whether you are an existing customer or not, we can offer you support to get your security system back online.

The project doesn’t end with the installation

At ATEC, we see the installation of your new security system as the start of our partnership. You need your security solution to work all day, every day and we can help to make sure that happens. Our service and maintenance packages give you the peace of mind that your security solution will always be up to date and working.

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Making the most of remote monitoring

The remote monitoring tools used by ATEC provide us with a powerful overview of the components of your security system. These give us a deeper understanding of how your solution is performing and means we can provide you with a better service.

Ahead of the game

Remote monitoring will allow us to spot any potential issues before they become a problem for you and your business. This means we can schedule any repairs for times that are convenient to you.

Efficient servicing

Remote monitoring means that our service teams no exactly what problem your security system is experiencing. This means our engineers will know what and where the problem is as soon as they get to your site.

The value of service

Security systems are not “set and forget” solutions. They need to be monitored and maintained to ensure they are up to date and working as they were intended to. Our service packages will ensure that this is always the case with your system.

Staying up to date

New cyber threats are discovered all of the time and weaknesses patched to remove the vulnerability. The regular firmware updates are vital to ensure your system is cybersecure. ATEC can handle these for you as part of the service.

Protect your investment

Electronic security systems are an expensive investment, but it can be even more costly if they break down. Our service plans will allow you to get the most out of your investment for the longest time possible.

From the project side of things, I’ve been very satisfied with the delivery of what ATEC’s done. They just set to work, knew exactly what they were doing, and we hardly knew they were there. They’ve been proactive and really good at handling every issue that’s come up. This project was crucial, and ATEC handled everything professionally.
Mark Davies
Senior Building Surveyor, Estates & Facilities Directorate, De Montfort University
“I would like to thank the ATEC team for all the help they have given over many months to get our car park camera’s back up and running. It was not the simplest of jobs, but with perseverance we are now able to view all of our cameras!”
Sarah McDonald
Bristol Airport
We took ATEC on to provide the maintenance and oversee any projects that we do on site in relation to any security equipment. Since they’ve come on board we’ve noticed that there has been a marked upgrade in the service that we’re provided, not only on the maintenance of our security equipment but also the projects we carry out.
David Blackhouse
European Regional Security Snr Manager/PFSO. Valero

Sign up for service and support

Long-term service and support should always be a factor in your ongoing security investment. Get in touch to find out more about how ATEC can help you in the long-term.